Shipping and Return

At Kirkleigh, we are committed to delivering your pocket watch with care, efficiency, and complete transparency. This Shipping and Return Policy outlines everything you need to know about how we handle orders, deliveries, returns, and exchanges. By placing an order with us, you agree to the terms outlined below.

SHIPPING INFORMATION

1. Processing Time
All orders are processed within 1–3 business days after payment is received. During high-demand periods, processing may take up to 5 business days. You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods and Delivery Times
We offer standard and tracked shipping options. Delivery timeframes vary based on your location:

• Domestic (U.S.): 5–10 business days
• International: 10–20 business days (may vary depending on destination and customs procedures)

Please note: Estimated delivery times exclude processing time and are subject to potential delays due to customs, weather, or unforeseen carrier issues.

3. Shipping Costs
Shipping charges are calculated at checkout based on destination and package weight. Orders over a certain value may qualify for free standard shipping — this will be clearly indicated at checkout.

4. Tracking Your Order
A shipping confirmation email with a tracking number will be sent once your order is dispatched. Please allow 24–48 hours for the tracking information to update.

RETURN & EXCHANGE POLICY

We want you to be fully satisfied with your purchase. If you are not, we’re here to help.

1. Return Eligibility
You may return your pocket watch within 30 days of delivery if:

• The item is unused, in original condition, and in its original packaging
• The return request is submitted within the 30-day window
• Proof of purchase (order number or confirmation email) is provided

Returns that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items
Customized, engraved, or final-sale items cannot be returned unless defective.

3. Return Process
To initiate a return, contact us at info@kirkleigh.vip with your order number and reason for return. We will provide return instructions and the return address. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.

4. Refunds
Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–10 business days. You will receive an email notification when the refund has been processed.

5. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product at no additional cost. Contact us within 7 days of receipt to arrange an exchange.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or is lost in transit, please contact us immediately at info@kirkleigh.vip. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, depending on the situation.

CONTACT US

If you have any questions about shipping or returns, our support team is happy to help.

📧 Email: info@kirkleigh.vip
🌐 Website: www.kirkleigh.vip

Thank you for shopping with Kirkleigh, where tradition and craftsmanship keep perfect time.